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 Reprinted from the Annapolis Sunday
Capital, October 10, 2004
Many cars ago, I emerged from a supermarket to discover that
someone had rearranged the configuration of the door on the passenger
side of my car -- and oops -- forgot to leave a note.
I was working out the other day when a woman came
in and said that she had just witnessed someone driving a small
"tank" smash into a red Suburu. He got out, inspected the damage, kicked
a dismembered headlight under the vehicle, got back in his car
and drove away. She got his license, called the police, and left
a note on the violated car. We cheered.
A couple of months ago, I headed to my car and was greeted by
an ugly disfigurement of the left rear fender. My heart started
beating again when I saw that someone had actually left a note
on the windshield. Hallelujah. Someone had done the right thing.
My faith in humanity was restored.
I called the number on the note and was greeted by Mitch Swerbilow,
owner of American Electric, whose employee, Paul Rohn, had left
the information I needed.
Mitch was kind, gracious and respectful. I thanked him and Paul
profusely for biting the bullet and doing what he knew to be right.
"Well, what goes round comes round," Mitch said.
He is so right. It was then that I concluded that if he treats
his customers with the same respect that he showed to me, I would
do business with him in a heartbeat. I would praise him to the
sky. I would recommend him to all my friends.
And, I vowed that I would write a letter to publicly say thanks
to Mitch and Paul for reminding me that there are some pretty wonderful
folks out there who have what it takes to do the right thing.
Julia Preston
Annapolis
Dear Mitch,
My sincere thanks to you and especially to Adam for the recent
work you did at my house. I consider myself lucky to have such
good, and speedy help from you guys!
Regards,
Dianne
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